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فيديو شرح Understanding True Intent of End Users and Other Customers: Customer Service Training 101 ضمن كورس خدمة العملاء شرح قناة Don Crawley, Author of The Compassionate Geek، الفديو رقم 108 مجانى معتمد اونلاين
http://www.doncrawley.com When your end users or other customers act in ways that you think are irresponsible such as installing illegal software, you might think, understandably, that they're trying to circumvent IT policies or rules. What if, instead, you assumed good intent, that they're just trying to find a way to do their job? Perhaps, in the past, they've felt blocked by the IT department instead of supported, so what you see as an attempt to go around you is really just an attempt to complete a required task.