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فيديو شرح What Is Interpersonal Communication and Why Is It Important To IT Customer Service? ضمن كورس خدمة العملاء شرح قناة Don Crawley, Author of The Compassionate Geek، الفديو رقم 192 مجانى معتمد اونلاين
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As a CIO, IT manager, or MSP/TSP owner, you understand how vital it is for your IT customer service team to communicate effectively with customers and teammates. Interpersonal skills are central to every person-to-person interaction. Whether interacting professionally or personally, interpersonal communication skills provide the opportunity to eliminate hurtful communication and build trust that will improve future interactions as well.
Effective communication is particularly important in workplace interactions where the stakes are high with clients and colleagues. In this video, you’ll learn what interpersonal communication is and why it's important to IT customer service.
#customerservice #helpdesk #servicedesk
Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak
Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo
Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: https://CompassionateGeek.com