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فيديو شرح The Dangers of Jargon: Customer Service Training 101 ضمن كورس خدمة العملاء شرح قناة Don Crawley, Author of The Compassionate Geek، الفديو رقم 85 مجانى معتمد اونلاين
http://www.doncrawley.com A common complaint among end users is that we, in IT, use technical jargon when explaining problems. It's similar to your doctor using lots of medical jargon. It may be accurate, but unless you understand the jargon, it's a waste of time. It can even come across as condescending.
Of course, different people have different levels of technical understanding. When a customer or end user asks you about the problem, use your judgement as to the appropriate technical level of your answer. You can always ask how technical they want you to get.